Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At AutoHaven, we want you to be satisfied with your purchase. Please read the following Return & Refund Policy carefully before requesting a return.

1. 30-DAY RETURN POLICY

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be in the same condition in which you received it. It must be unused, undamaged, and returned with its original packaging, accessories, manuals, and any other components included with the product.

You will also need your receipt or other proof of purchase.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

kalilajos@rocketmail.com

Please include:

• Your order number
• Your name
• The product you wish to return
• The reason for the return
• Photos or videos if the product is damaged, defective, or incorrect

Returns must be approved before products are sent back.

Once your return request has been accepted, we will provide you with the appropriate return instructions and return address.

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

3. RETURN SHIPPING COSTS

For standard returns, including change-of-mind returns or products ordered incorrectly by the customer, the customer is responsible for the return shipping costs.

If you receive a product that is defective, damaged upon arrival, or different from what you ordered, AutoHaven will cover the reasonable return shipping costs or provide another appropriate solution.

Please contact us before returning a defective, damaged, or incorrect product.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or you receive the wrong product, contact us as soon as possible at kalilajos@rocketmail.com.

Please provide your order number and clear photographs or videos showing the problem.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

5. NON-RETURNABLE PRODUCTS

Returns may be refused for products that:

• Have been damaged after delivery
• Have been modified or altered by the customer
• Show significant signs of use beyond what is reasonably necessary to inspect the product
• Are missing original parts, accessories, or components due to the customer's actions

This does not affect your rights if a product was defective, damaged, or incorrect when delivered.

Any mandatory consumer rights applicable to your purchase remain unaffected.

6. EXCHANGES

If you would like a different product, please contact us first.

The fastest way to exchange an eligible product is generally to return the original product according to this policy and place a new order once the return has been accepted.

7. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at kalilajos@rocketmail.com.

8. ORIGINAL SHIPPING COSTS

Original shipping charges, where applicable, are generally non-refundable for voluntary returns.

If a return is necessary because the product was defective, damaged upon arrival, or incorrect, applicable shipping costs will be handled in accordance with your statutory consumer rights.

9. EUROPEAN UNION RIGHT OF WITHDRAWAL

For consumers located in the European Union, where the statutory right of withdrawal applies, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, contact us at kalilajos@rocketmail.com with a clear statement that you wish to withdraw from the purchase.

This statutory right exists independently of AutoHaven's voluntary 30-day return policy.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

10. RETURN ADDRESS

Do not return products to an address without contacting us first.

After your return request has been reviewed and accepted, we will provide you with the appropriate return instructions and applicable return address.

This is important because the correct return location may depend on the product and order.

11. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at kalilajos@rocketmail.com.

If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the product in accordance with this Return & Refund Policy.

12. CONTACT INFORMATION

If you have any questions about returns, refunds, damaged products, or your order, please contact us:

AutoHaven
Switzerland

Email:
kalilajos@rocketmail.com

Website:
autohaven.ch