Terms of service

Last updated: August 2026

OVERVIEW

Welcome to AutoHaven.

These Terms of Service govern your use of autohaven.ch and purchases made through our online store.

Throughout these Terms, "AutoHaven", "we", "us" and "our" refer to AutoHaven.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service and the policies referenced on our website.

Please read these Terms carefully before using our website or purchasing a product.

Nothing in these Terms limits any mandatory consumer rights that you may have under applicable law.

1. STORE INFORMATION

Store name:
AutoHaven

Operator:
Lajos Kali

Contact address:
Bahnhofstrasse 22
9322 Egnach
Switzerland

Email:
kalilajos@rocketmail.com

Phone:
+41 76 571 24 21

Website:
autohaven.ch

2. ONLINE STORE USE

By using our website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You may not use our products, website, or services for unlawful or unauthorized purposes.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate and current information regarding our products, including descriptions, specifications, compatibility information, photographs, prices, and availability.

Product colors, packaging, appearance, or minor details may differ slightly from images displayed on the website.

Customers are responsible for reviewing product descriptions and compatibility information before placing an order.

If you are unsure whether a product is compatible with your vehicle or intended use, please contact us before purchasing.

4. PRICES

Product prices are displayed on our website in the currency indicated during your shopping experience.

Prices may change from time to time without prior notice.

The price applicable to your order is the price displayed during checkout when the order is placed, subject to correction of obvious errors as permitted by applicable law.

Any applicable shipping charges or other charges collected by us will be displayed before you complete your purchase.

5. ORDERS

After placing an order, you may receive an electronic confirmation acknowledging that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized payment
• Technical errors
• Shipping restrictions

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. PAYMENT

Available payment methods are displayed during checkout.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Orders may only be processed after successful payment authorization where applicable.

7. SHIPPING AND DELIVERY

AutoHaven ships to Switzerland and selected European destinations.

Available shipping destinations, shipping methods, and applicable charges are shown during checkout.

Estimated delivery times are provided in our Shipping Policy.

Delivery dates are estimates unless explicitly stated otherwise.

For complete information regarding processing, delivery, tracking, and shipping, please refer to the Shipping Policy available on autohaven.ch.

8. RETURNS AND REFUNDS

Eligible products may be returned in accordance with our Return & Refund Policy.

AutoHaven provides a voluntary 30-day return period subject to the conditions stated in that policy.

Customers in jurisdictions with mandatory withdrawal or return rights retain those statutory rights.

For complete information about returns, damaged products, refunds, exchanges, and cancellations, please refer to the Return & Refund Policy available on autohaven.ch.

9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:

kalilajos@rocketmail.com

Please include your order number and, where appropriate, photographs or videos showing the problem.

We will review the issue and provide an appropriate solution in accordance with applicable law and our Return & Refund Policy.

10. PRODUCT COMPATIBILITY

Certain automotive accessories may only be compatible with specific vehicles, systems, devices, operating systems, or configurations.

Compatibility requirements are described on the applicable product page where relevant.

Customers should review these requirements before purchasing.

If compatibility information is unclear, please contact us before placing your order.

11. THIRD-PARTY PRODUCTS AND SERVICES

Some products or services available through our store may be manufactured, fulfilled, delivered, or otherwise provided with the assistance of third parties.

The involvement of a third party does not remove any mandatory rights you may have against AutoHaven as the seller under applicable consumer law.

Our website may also contain links to independent third-party websites. We are not responsible for the content, security, availability, or privacy practices of independent third-party websites.

12. INTELLECTUAL PROPERTY

The AutoHaven name, website layout, original text, graphics, and other original website content may not be copied, reproduced, distributed, or commercially exploited without permission, except where permitted by law.

Third-party trademarks, product names, logos, and other intellectual property remain the property of their respective owners.

13. PROHIBITED USE

You may not use our website:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or misleading information
• To distribute malicious software or harmful code
• To interfere with the security or operation of the website
• To attempt unauthorized access to our systems or accounts

14. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided on autohaven.ch is accurate and current.

Occasional typographical errors, inaccuracies, or omissions may occur.

Where permitted by applicable law, we may correct such errors and update information when necessary.

15. WARRANTIES AND CONSUMER RIGHTS

Any warranties, guarantees, conformity rights, or remedies required by applicable law remain unaffected by these Terms.

Nothing in these Terms excludes or restricts statutory rights that cannot legally be excluded or restricted.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, AutoHaven will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer protection rights.

17. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy.

The Privacy Policy is available on autohaven.ch.

18. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary to reflect changes to our services, business practices, or applicable requirements.

The current version will be published on autohaven.ch together with the latest update date.

Changes will not retroactively remove mandatory rights relating to orders already placed.

19. GOVERNING LAW

These Terms are governed by applicable Swiss law, subject to any mandatory consumer protection laws that may apply to customers in their country of residence.

Nothing in these Terms deprives consumers of mandatory protections available to them under applicable law.

20. CONTACT

Questions about these Terms of Service can be sent to:

AutoHaven
Operator: Lajos Kali

Bahnhofstrasse 22
9322 Egnach
Switzerland

Email:
kalilajos@rocketmail.com

Phone:
+41 76 571 24 21

Website:
autohaven.ch