Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping at AutoHaven. This Shipping Policy explains how we process and deliver orders placed through autohaven.ch.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed on weekends or public holidays.
During periods of high demand, holidays, or other exceptional circumstances, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation where available.
2. SHIPPING DESTINATIONS
AutoHaven ships to Switzerland and selected European countries.
Available shipping destinations are displayed during checkout. If your country or delivery address is not available at checkout, we are currently unable to ship the order to that destination.
Shipping availability may vary depending on the product and destination.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times depend on the destination, product, carrier, and fulfillment location.
Typical estimated delivery times after order processing are:
Switzerland: approximately 5–12 business days
European destinations: approximately 7–15 business days
These delivery times are estimates and are not guaranteed.
The estimated delivery information available during checkout or provided with your order should be considered the most current estimate for your specific order.
4. SHIPPING COSTS
Applicable shipping charges are displayed during checkout before you complete your purchase.
Where free shipping is offered, this will be clearly displayed during checkout.
The total shipping cost, if applicable, depends on the order and delivery destination.
Customers will always have the opportunity to review applicable shipping charges before completing payment.
5. ORDER TRACKING
Tracking information will be provided when tracking is available for your shipment.
Please note that tracking information may require some time to become active after the carrier receives the shipment.
Not all shipping methods or destinations may provide full end-to-end tracking.
6. MULTIPLE PACKAGES
Products in the same order may occasionally be fulfilled from different locations.
As a result, an order containing multiple products may arrive in separate packages and at different times.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless this was clearly disclosed before purchase.
7. DELIVERY DELAYS
Although we work to have orders delivered within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.
These may include:
• Carrier delays
• Customs processing
• Public holidays
• Severe weather
• High shipping volumes
• Incorrect or incomplete delivery information
• Other transportation or logistical disruptions
If your order is significantly delayed, please contact us so that we can investigate the shipment.
8. INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please check your delivery address carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at:
kalilajos@rocketmail.com
We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.
Additional shipping costs resulting from an incorrect address provided by the customer may be the customer's responsibility where permitted by applicable law.
9. LOST OR MISSING PACKAGES
If your tracking information indicates that your package should have arrived but you have not received it, please contact us.
We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.
Please do not assume that a package is lost solely because the estimated delivery date has passed, as carrier or customs delays can occur.
10. DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us as soon as possible at:
kalilajos@rocketmail.com
Please include:
• Your order number
• A description of the problem
• Clear photographs of the damaged product and packaging where possible
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
11. CUSTOMS, DUTIES AND IMPORT CHARGES
For international orders, customs duties, import taxes, VAT, handling charges, or other fees may apply depending on the destination and applicable law.
Where such charges are not collected during checkout, they may be charged by the relevant customs authority, carrier, or other authority.
Any applicable charges and responsibilities will be handled in accordance with the information provided during checkout and applicable consumer law.
We recommend reviewing any applicable import requirements for your destination before placing an international order.
12. ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible.
If the order has already been processed or shipped, cancellation may no longer be possible.
In that case, you may request a return after receiving the product in accordance with our Return & Refund Policy.
13. RETURNS
Shipping related to product returns is governed by our Return & Refund Policy.
Please contact us before sending any product back.
Do not return products to an address without receiving return instructions from AutoHaven first.
14. CONTACT INFORMATION
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact:
AutoHaven
Switzerland
Email:
kalilajos@rocketmail.com
Website:
autohaven.ch